Savannah K.

I would give 0 if I could. I am a courier and was dispatched a delivery ten hours away. I googled hotels in the area, I found one that looked reasonable - $139 a night. I called the number, believing I was calling the hotel, but it was this company. The first guy I spoke with was nice, took my information down, and made my reservation. I got an email confirmation that only then showed USD. I am from Saskatchewan booking in Alberta and assumed it would be Canadian. I called back, but because the reservation was for tonight, they said if I cancelled I would still be charged the full amount $180 CAD & $14.99 cancellation fee. I asked to speak with a supervisor who told me that they would escalate my concern to their support team who would call the hotel and see if they would allow a refund as it was the hotels policy. They told me they would email me and assured me to keep checking my email for a resolution, which I did on my seven hour drive. No email. I get to the hotel and still nothing, I call back, I speak to the third agent of the day and explain my situation, he is immediately aggressive & rude! He said there was a note in my file to call back for 12pm the next day! I said that isn't what I was told and he was raising his voice at me and kept cutting me off telling me I booked with an American company and if I wanted to cancel, I explained I was in the parking lot and needed a place to stay and told this would be resolved today! I am now here for less than 8 hours and paying almost $200 when the rooms are advertised here for $135. I am absolutely livid!