Saurabh T.

This is my second review for an ongoing ticket with LIGHTINTHEBOX!

Previous review:
Https :// www.sitejabber. Com/reviews/www.lightinthebox. Com#4548? Utm_content=button%3A%20view

My ongoing ticket at Lightinthebox is turning into quite a nightmare. Here are the facts:

Bought dresses Boxing day 2016.
Dresses were out of stock and were only delivered in March 2017
Dress size not correct and didn't fit
Promised discount of 50% was not applied due to delayed shipment
Had to return mail to China and spent additional $40 for shipping.
When contacted to followup on shipment status, CSR said cannot process return/ refund as it is beyond the return period, even though it was agreed upon with LIGHTINTHEBOX that delay was at their end and they will process return/ refund
Had to haggle for refund... promised refund back to credit card within next billing
Cycle. It is July 11,2017... my credit card statement shows no refunds.
Was promised the balance shipment (which was in stock and correct size) will be shipped by Jun 22. Not received anything!
-I am so fed up! There is no light at the end of this tunnel. It shouldn't be Lightinthebox... it should be $#*!INTHEBOX!