Saundra S.’s Reviews of MyVanilla Debit Card & more

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MyVanilla Debit Card

Debit Card

“WILL NEVER USE THE PREPAID DEBIT CARD AGAIN!”

4/24/18

• Updated review

QUICK UPDATE... AFTER IT TOOK PULLING AN ARM AND LEG TO GET ACCESS TO MY OWN MONEY THAT WAS DEPOSITED TO THE PREPAID CARD, FOUND OUT THEY ALSO CHARGE YOU. 50 CENTS EVERY TIME YOU USE THE CARD. DOESN'T MATTER WHAT IT IS, JUST BUYING GROCERIES, PAYING BILLS, ETC., YOU GET CHARGED THE 50 CENTS EACH TIME YOU USE YOUR OWN MONEY!

OH, ALSO FOUND OUT THAT THEY DO NOT ACCEPT DRAFTS TO PAY BILLS, THEY REJECT THEM! I WENT BACK TO NETSPEND PREPAID CARD WHICH I NEVER EVER HAD A PROBLEM WITH AND I WILL NEVER GO BACK TO THIS MY VANILLA BS AGAIN!

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“I WILL NEVER USE THEM AGAIN!”

4/11/18

• Previous review

I got the Prepaid Debit Card for the very first time and had my whole payroll check direct deposited! I got a deposit on Monday, tried to use the card on Tuesday and did not work. I called customer service and found out that they put a Restriction on my card. I would have NEVER even know if I had not called in to customer service. They said I needed to send in identity verification and don't you think that I somehow should have been notified of that information. I emailed the requested information to email address they provided and did receive an automated email response that the information was received! Called back today and they act like they have no idea what I am talking about, and that they did not receive the information and would have to resend it! I AM TOTALLY BEYOND PISSED! I submitted drafts for mortgage and car payments that now probably did not even go through because I did not know card was restricted, and cannot even buy groceries for my kids when my account shows over $3000 from my Payroll was deposited! WHO CAN WE CALL TO REPORT THEM, THE GEORGIA CONGRESS MAN, BBB?