Saumya M.

Imagine paying almost $4000 for a weekend rental that had below mention problems:

1. Unhygienic pool - had algae all over it
2. Broken floor
3. Broken stairs
4. Ineffective AC in summers
5. Bedroom fans that dont work
6. Rooms without curtains, that get so hot, and its impossible to sit
7. Unaccessible laundry room
8. Bathroom doors that dont close
9. Had food products that expired months back
10. For a 5 bedroom, and 10 ppl house, kitchen had a very few utensils and therefore had to be washed after every meal... not only that, they were even broken and hand had a cut because we didn't realize the 1st time
11. Middle of summer, and there was no place to get chilled/ cold water - not even jug was provided and the fridge was also not equipped for that
12. Patio furniture was all broken

I weekend of nightmares thanks to VRBO and the house at ******* Mesa Verdugo, Temecula, CA *******

VRBO was least interested in our feedback and our experience. When we said that we have proof i. E. pictures, they were not even interested in asking for them

They took their commission for the property, and then washes their hands off.

We even contacted them in their Singapore office, and their reply, we will look into it... and what they did was contacted the property manger / owner who never even bothered to respond

VRBO are unethical, and immoral in every possible sense.

They post on their website that during COVID they are taking precautions, but look at "no responsibility" attitude when the hygiene standards were in question.