Sassan F.

Signed up for a prepaid Verizon plan. Purpose: try it out to see if service is any better than tmobile in my area. First, one sales person in Pleasant Hill, CA, presented me with a $70 plan and told me that the plan only covered limited data. Then I called Verizon - phone system designed to discourage live person contact - I was told that a $50 plan would give me access to unlimited data. Got signed up. Used the service for the duration of the contract and found it to be not much better than tmobile. Called Verizon to have my number ported back to tmobile. Was told that my plan had ended and I needed to reactivate the account in order to port out. So, another $50 down the pipe to be able port out. I called Verizon again with much difficulty hoping to find another agent for help. This time I was told that I could pay $30 to reactivate. Prior to this called the sales center in Pleasant Hill and was told that they could not help me. I asked to speak to the supervisor. The person answering the phone said he was the floor manager. I asked to speak to his boss. Someone else came on and told me because he was not involved in signing me up and that he wasn't sure about the verbal exchange that had taken place between me and the sales agent at the time of singing he could not help me. He suggested I call Verizon corporate customer service and see if they would grant me a 24 hour grace period. Called back and was sent into their automated system not able to connect with a live agent. Gave up!