Sash O.

Bought a PC, when it arrived we discovered Windows had been installed on the hard drive instead of the solid state drive. We were offered no help trying to resolve this as the technicians thought we were capable enough to resolve this issue ourselves. Had 3 of my friends who work in IT trying to resolve it for us and they couldn't, the PC then didn't recognise the SSD. Returning the faulty item was not an issue, but trying to get my PC back to me after it was fixed is where more issues began. It's been 9 days (should have realistically taken a day to resolve, but I gave them the 3-5 days) since returning my PC to get fixed and haven't heard anything despite calling every day - no one can tell me if my PC has been fixed of not, a complete lack of communication. Imagine paying £855 for a PC so you're able to work from home, only for it to turn up faulty and then not being able to use it?! Was told I would have a senior call me so I could put in an official complaint but didn't hear from anyone in the senior team. I cannot work if I don't have a PC.

Complete lack of communication
Heard different promises every time I called ("It's getting processed today", "you'll have it by the weekend" etc)

I just want my PC back and compensation for being sold a faulty item and the other issues that have arose from this matter.

Definitely would not recommend buying from ebuyer, which is such a shame.