Sasha M.

THIS SITE IS A SCAM! AVOID!
Early Jan 2021 I purchased (or thought I purchased) a hose pipe. I paid and waited for delivery. On the 26th Feb I thought I'd chase up delivery, as it had been long enough, only to be told that I had to redeem a voucher to then buy the item again for it to actually be delivered. I was then told my voucher expired on the 16th Feb therefore i wouldn't be getting a refund either! I'm pretty sure this is daylight robbery and illegal to be honest. It wasn't obvious to me this is how they operate at the time of purchase and I don't recall any emails chasing me up to redeem this so called voucher before 16th Feb either! Their site is complex and has loads of information all over it which I'm sure now is there to confuse you and miss the small print; it like this is deliberate on their part to scam you our of your money. NEVER again will I use this site and as the old saying goes, if the deal is too good to be true, it usually is! Finally, the customer service department could t give two hoots about you either. I'll be writing reviews where ever I can to warn you all and I'm also reporting them to trading standards because my opinion is, the site needs shutting down!