Saritte H.

Beware if you are considering using this company. My real estate team has used Canva for several years and sadly, we are just learning that their customer service is non-existent. We recently had an unfortunate situation with multiple files/designs being deleted and it's remained unresolved for over a month despite our expressed urgency. We have filed an issue report via the website countless times and corresponded with a vague named rep, who offered no answers and now doesn't even respond to any update requests. All we get is that "It's been escalated." Of course, there's no phone number to reach an actual person. Some response, either way, would be expected as a customer given the deletion of files that we need desperate help retrieving and no one gets back to us. You realize the true support a company has when something goes wrong. Even though we are paying customers, they have not been at all helpful. We have waited patiently and are now going to have to pay a 3rd party to recreate files that should be available in a server from a company that houses all our graphic design files. We will have to stop using this company unless a quick resolution is offered.