Saras R.

I really love working with these guys. Not only are they good at their work and produce excellent clothes, but they also take into account the needs and wishes of the customer. In the past several months, I have ordered a dozen pieces of customized clothing, not just for myself, but also for other family members. Not only did they turn out everything great, more or less in the time committed, but also accommodated our wishes. For example, if they had planned to stitch a certain way and I had requested something different, they would check with me first before proceeding. On another occasion, there was a minor fitting issue with the clothing and they duly compensated me for it. One other time, when the ordered product wasn't available in the exact fabric, they gave me the store credit option. They are really customer-oriented and I love that! I totally recommend this shop!

I ordered 2 ghaghras and 1 sari with stitched blouse, edge and fall. The ghaghras were mostly okay (the zipper was broken on one and stitched too close to the silky fabric). But the sari was a huge disappointment - on the website the image showed a grey color, but when I received it, it was an onion pink!

(See the pics below).

When I called regarding this discrepancy, the "smartass" answer I got from Yash was: the sari is double-shaded! This was not mentioned anywhere on the site and there was no tinge of grey from any angle in my sari. When I called again, Preeti answered saying I could return it based on return policy. When I reviewed the return policy, it said in RED, "We do not currently accept returns on stitched products"!

Finally, when I went back to the product detail page, it said "Item is out of stock"! That is when I connected the dots - what happened here is, the item was out by the time they decided to ship my order, so they sent me an alternate item with this excuse!

I am extremely upset by this experience and will never shop there again.