Sara m.

1 star is far too good for this company. If I could give it a zero star rating then I would.

Firstly, I recommend before joining XBM that you go and read their trust pilot reviews. My review was flagged as false but within 12 hours was verified as being real and was kept on the page. I see many comments claiming all others are former staff but they are not.

All was okay with this company until our contract ended and we wanted to leave due to finding a cheaper contract elsewhere. This was when they started to add all sorts of ludicrous fees on top which included £900 + for a collection fee and data cleanse that was not even going to be done by their company.

Once I argued these away I was then given another £900+ leaving fee and this was because they decided without consent to sign us into a new contract and without providing us with a copy. This was because they used another leasing company and made sure the dates ended at separate times so we had no choice but to stay with XBM for a further few months.
When asked to break this payment down we were not given solid answers, our bills suddenly started to leap up without explanation. Whilst we were discussing the leaving fee they decided to take the money from the account without consent and without prior notification. Once this happened they even continued to take money until we removed the direct debit mandate so that they could not do this. The last money will be returned but the excoriate and illegal "leaving fee" they are still adamant they deserve to keep. We are seeking legal action against them but in the meantime we want to make others aware of how this company behaves. Had I read trust pilot first, I would NEVER have signed with them. So many better companies

I was belittled, denied services we were paying for and treated very badly by customer service including derogatory remarks

While finding a new company, I found DEOS and their customer service was impeccable and they completely beat the prices by far.

I do not recommend signing up with this company, they seem lovely until you try to leave which is when they turn nasty and try to get as much money from you as possible.

The machine we were given was 5+ years old by the time the contract was ending it was very old and broke weekly. We had to wait days for an engineer to come and was even made to fix it myself at times despite paying for maintenance.

The price of prints also went up dramatically. Once we gave notice we had people calling to convince us to stay but by this point the damage was done and even the "free periods" we were being offered were not worth it due to having to stay.

All this while in a pandemic too.

After reading their reviews I found it has happened before but they are claiming each and every one is a former college. Well, I am a customer with lots of evidence to prove it.

If you don't want hundreds and hundreds to be illegally taken from your business account then stay as far away as you can.

More than happy to provide proof if required