sara m.

I have been driving for 32 years and have always had State Farm insurance. I dropped them when they dropped my home insurance here in Florida. BIG MISTAKE - Safeco is the absolute WORST company I have ever in my life dealt with. My adjuster's name is Candace and I have left her 6 messages over one and a half weeks. Her vm states she will return calls as they are received and try to return in 24 hours. No call backs - ZERO. Her boss, Leon Havenga isn't any better. I have left him 2 messages in the last 24 hours and nothing. ZERO... my car was struck by lightening 2 weeks ago tomorrow and nothing has been done except finally, an assessment of the damage yesterday, a week and a half later. And the only way i know ANY OF THIS is because I have been calling Safeco myself daily to check. Customer Service is NON-Existent with this company. RUN RUN RUN away from them - All it would have taken is for someone to just call me back and give me some information... I guess that's too much to ask of Candace or Leon.