- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Ordered in July and they had the WRONG address, it took a month for it to be received back in China. Supposedly it is on its way back here again still with the wrong address. LIVE CHAT is a joke... canned answers until you ask a pointed question. They kept giving me the same "tracking number" which is useless for USPS tracking. That's when I finally got a number. It is SEPTEMBER and it states it left CHINA on 8/15 and that is as far as I have gotten to date. WHAT A SCAM JOB! BUYER BEWARE!
Sara M.'s review of NewChic earned 5 Very Helpful votes
Sara hasn’t received any thanks yous.
Sara doesn’t have any fans yet.
Sara isn’t following anybody yet.
Empty.
Dear Sara M.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the shipping address in the order, usually it is the one you filled before ordering. And we will not change that only if customer required. Please kindly be noted that the order will be shipped to the PayPal address if you choose PayPal Payment. In such cases, please ensure you have selected or entered the correct delivery address.
Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control.
Further assistance, to protect the customer privacy, please contact our customer service. Below is the link to email the customers service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team