They will not respond to any of my emails I have sent them! I ordered my daughter a hover board for her birthday and the charger doesn't work! We borrowed a charger and the hover board worked fine but I feel they should send a new charger because ours never worked from the first day we got it! So now I'm forced to spend the money on a new charger since they have no interest in making things right and replacing our charger. I wish I would have read more reviews about this company before ordering from them because now I see this happens all the time! They will not respond to any emails and they don't provide a customer service number. VERY UPSET AND DISAPPOINTED we just spent $250 on this and she can't even use it