Sarah Y.

I couldn't find the books I was looking for. And I would have liked the option to pick up at the store.

Okay this company is a NIGHTMARE! I paid shipping for the free box and it wasn't shipped out. Less than a week later I was charged full price plus shipping for a second box. It was not shipped out. After another week I cancelled the subscription, which may have been my first mistake because things became very difficult from there. Several weeks had passed and I had not received an tracking information on the 2 boxes that I had been charged for. I emailed and asked what was going on. They told me that ti takes some time for their items to ship out because they have a 4 point check system to make sure that nothing was damaged or missing before sending things out. I replied, stating that was an unacceptable excuse and that they had enough time to do a 44 point check system. I stated that they had no problem taking my money but they were refusing to ship the products.

They asked me to be patient and continue to wait. So I waited another week. I emailed again, they asked me again to wait and be patient without even giving a half assed excuse as to why It hadn't even been shipped out yet. At this point it had been a month since I was charged shipping for the first box and just over 3 weeks since I was charged for the second one. I told them that this was an unreasonable request. They had worn out the right to continue to ask for my patience. They stopped replying.

I had paid by paypal. I went to the dispute centre. There was a lovely notice there from Focallure, threatening that if you dispute them on paypal, they will no longer cooperate with communication. They give you the option to allow them 1 last chance to rectify the situation by emailing *******@focallure.com (seems so legit) And that a reply would be within a few hours. Well I didn't receive that within a few hours. This was a Friday, so I gave it the weekend and nothing. By the end of business day on Monday, I hadn't heard a thing, so I started the dispute process.

After contacting them through Paypal the again asked me wait and be patient. At this point I was so livid. I told them that I no longer wanted them to ship the products, I wanted a full refund. It really didn't seem that they ever had any intention of shipping the products. The did not respond. I waited a couple of day. I contacted them through paypal again asking to be refunded. Nothing... so 24 hours later I contacted again stating that this would be the last chance they had to refund me before I escalated the claim. Again they did not respond. I escalated the claim to paypal and they refunded me within 12 hours.

Don't waste your time. Honestly. After I started to have issues I googled some reviews for this company and found pages and pages and pages of people details very similar experiences. Such a scam!