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I keep giving this site a chance because they have a variety of bathing suits but every single time there's a mishap. First, I ordered 2 separate bathing suits a day apart. I didn't like either of them. So I returned them in 1 package with both packing slips like I do every other company. I only received a refund 2 weeks later for 1 item. Also, when you order something you get a free shipping code on your packing slip for the next purchase - doesn't work. Then I ordered another bathing suit and it took an extra 4 days to arrive because it was sent to Utah instead of Arizona for God knows what. I'm officially done with this place. They seem to be very unorganized and a lot of mistakes happen.
****Updated Review******
After I submitted a customer service request they did respond in a timely manner and they did refund the 2nd item in the package without fuss or pretending to make an exception. I appreciate that kind of service and will give Swell another chance.
Sarah Y.'s review of SWELL earned 2 Very Helpful votes
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Hi Sarah- Thank you for your review. I am sorry to hear you had a bad experience with us. Can you give me your order number to the return. I can also look into your recent order to see what the issue was there. As far as promos. If there is ever a time that one of your codes does not work, please do not hesitate to contact us as we can generate a code that will work for you.
I look forward to hearing from you.