Sarah T.

My experience was awesome; Krislynn has earned my business for life. By accident, while trying to adjust my spin bike's tension knob, I'd dismantled my tension knob, brakes, and emergency brake handle without first keeping track of how they all fit together! It would have cost an arm and leg for a fitness equipment and/or bike technician to come to my house. BUT! - the boss simply called, asked me to take a couple photos, and then on a voice call (not even video call!) walked me through fixing it myself. It was amazing. He also sent me photos of similar parts and explained what's what. All this while his own employees were leaving at the end of the day. This made the difference between using my spin bike and having a useless hunk of metal in my home gym-I can't thank Krislynn enough.