Sarah S.

The first delivery arrived and I signed for it and luckily wrote"un checked" on the docket. When we opened it all up the toliet, basin, pedestal and shower cubicle were all completely smashed. When I spoke to a member of staff I was told had I not signed it as un checked they would have done nothing, I should add that it took ages to unpack as it was wrapped in many layers of tape in a pallet so not just a matter of a quick look. As it stood they would replace the broken items after I send photographic proof, they then requested the whole smashed lot back, so the broken glass had to be packaged up along with a smashed up suite. Fast forward 3 weeks later and my plumber stared to fit the new suite, he fixed the legs to the bath turned it over and there is a large hole in it, after sending yet more photos I have been told the only way to get a replacement is to pay them again, as three weeks is way to long to have had a broken bath, they don't know what I have been doing with it in that time! So i can buy it again but they will do it slightly cheaper, how genourous of them, strangely though I will not be wanting to send this company any more of my money.