This was the first time using MadisonSeating, and my experience with them so far has been great. We ordered Liberty task chairs, and unfortunately, one of the chairs had an issue where you couldn't adjust the height. I emailed the company, and within a couple of hours, I had a response back stating they would replace the chair. I was pleasantly surprised as I wasn't expecting a reply so quickly. I thought it would take a day or two. They just made this whole process so easy. I will be sure to use them again.