Sarah S.

One September 1st, bought tickets to a concert on September 23rd. Upon paying, I received a confirmation telling that I would receive instructions on how to download them. These Instructions not emailed to me until the 21st.

On the 20th, I was concerned so I called customer service who told me that the reason the tickets were not yet released is that the venue had not yet released them. She said she was calling the venue, there was no answer and so she gave me the phone number of the venue. I never heard of such a thing and she claimed more and more venues are doing this.

The instructions were emailed to me at 8pm September 21st.

I tried to download while at work on the 22nd because I was told they MUST BE PRINTED. I do not own a printer. I print from my office. I could not log in to the site at work... got and error or a blank page.

I called customer service and she told me that I could not download from anywhere with a firewall. The customer service rep told me to call a friend with a printer (uh, ok... day before show and I'm at work!) Or go to the library! I'm in NYC and at work. I live in NJ. The closest library is 10 blocks away... and I'm at work. Have I mentioned that it is Friday and the concert starts 24 hours from now!?

I was able to use VPN on my iphone but my phone isn't connected to any work printers. I took a snapshot of the ticket, but it looks so $#*!ty on my computer I am guessing they won't accept it. It has someone else's name on it and worst of all, it came from TICKETMASTER and ticketmaster allows you to download as soon as you buy.

I finally called "the venue" using then number that the previous customer service rep gave me and she said, "We have nothing to do with that concert."

This site is scalpers. I wasted $100 and I really wanted to go.

Oh, and the customer service rep said, "That's all I can tell ya, hon."

Really!?!?!?