Sarah s.

I got two groupons from Elle message. Made the appointments, the day of my appointment the place texts me, doesn't call to cancel my appointments. I tried rescheduling 3 different times. I tried emailing, texting multiple times and tried calling. I even went up to the place to find that it was a small business in another business. They wanted me to wait until she came out of an appointment just to rebook my appointment. So disgusted with Groupon because I told them what was going on and they said they wouldn't refund because it was after 3 days and that if I really wanted to then just give it away as a gift. First off one of them was a gift for my mother. And now neither one of us got the message because no one would ever reply back. Never again will I ever get a Groupon. And I will make sure to tell everyone and anyone how bad the customer service is. It was my first time and I was excited and now you have one extremely angry person.