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Sarah S.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Travel, Home & Garden

Member since July 2017

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2 Reviews by Sarah

We ordered a lovely blue £300 rug but were very disappointed to receive a rug that no one can sit on or they risk getting socks and clothes completely covered in fluff which wont even wash out. I contacted customer services and they were extremely unhelpful and merely sent me a you tube video explaining shedding. Shedding would be fine if it was limited to the time they mentioned, not four months after purchase. It has made the rug unusable with my children and so was a complete waste of money. I couldnt be more disappointed. Customer services have no empathy or understanding about selling a faulty product. Dont buy from them.
Gary P. – Modern-Rugs.co.uk Rep
The rug you have purchased from us is made with a Wool pile. Loose fluff from a wool rug is known in the rug industry as 'Pile Shedding' and is completely normal.

Wool is a natural material from an animal which sheds, therefore shedding on a wool rug is unavoidable; it is a natural characteristic of wool as a material. You get shedding/fluff from a wool rug just as you would get it from a wool cardigan for example. The shedding is much more noticeable with a rug as such a large amount of wool is used in its production to create a dense soft pile.

Pile Shedding is explained in our care guide here: https://www.modern-rugs.co.uk/rug-care-guide

Pile shedding is not a defect with wool rugs. Wool rugs do need just a bit more maintenance in terms of regular vacuuming than a man-made fibre rug, yet they are also thicker, softer and have a more natural feel.

Pile shedding is most noticeable in the first few months of use and does gradually lessen over time. Using a vacuum cleaner that has a spinning head is not recommended as this can sometimes increase the amount of shedding fibres. We recommend regular vacuuming using a suction only vacuum cleaner to maintain your wool rug.
Having turned up at Mahon menorca airport to find our car rental is actually off site, not on site as stated, we couldn't use it as with two young children it was impossible to get there. I raised a case for a refund and I'm still waiting two months on and still no resolution. Very frustrating.

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