Sarah S.

We ordered a lovely blue £300 rug but were very disappointed to receive a rug that no one can sit on or they risk getting socks and clothes completely covered in fluff which wont even wash out. I contacted customer services and they were extremely unhelpful and merely sent me a you tube video explaining shedding. Shedding would be fine if it was limited to the time they mentioned, not four months after purchase. It has made the rug unusable with my children and so was a complete waste of money. I couldnt be more disappointed. Customer services have no empathy or understanding about selling a faulty product. Dont buy from them.

Having turned up at Mahon menorca airport to find our car rental is actually off site, not on site as stated, we couldn't use it as with two young children it was impossible to get there. I raised a case for a refund and I'm still waiting two months on and still no resolution. Very frustrating.