We’re in this together! Stay safe with our COVID-19 guide

View
×

sarah s.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since April 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    11

Review Distribution

1 Review by sarah

4/29/21

Our trip was canceled last year due to Covid, when we went to use our credit for a new trip. There were several stipulations. 1. We had to rebook using the same Airline. Which the flight we had looked was a different airline. I had already booked my family on the other flight. Therefore now, my family and I will be separate. 2. Because I had booked Economy on our first flight, I now have to on my new trip, which now costs double what I expected. Customer Service was horrible and was a huge inconvenience. I do not recommend booking with them

dejaht1
CustomerService C. – CheapOair Rep

Very sorry she had a bad experience, unfortunately as a travel agency we must follow the fare rules mandated by the airlines. The fare had gone up and we had to collect the fare difference, this would have happened even it was booked directly with the airline or any other travel agency. She agreed to the add collect! We also waived off $20.00 per person add collect to help with the additional expenses.

sarah hasn’t received any votes.

sarah hasn’t received any thanks yous.

sarah doesn’t have any fans yet.

sarah isn’t following anybody yet.

Similar Reviewers on Sitejabber

benb827
6/24/21

CheapOair's autofill left out my middle name. And I was charged USD $25 to change their mistake...

ronw77
6/23/21

Seat assignment issues Poor