Sarah P.’s Reviews of Sittercity & more

Sarah's Profile

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Childcare

6/10/19

This company is very deceiving. I signed up for the one month service to find a babysitter. After the one month I was led to believe that they would no longer debit my account. Two months later I realized they had a recurring debit of $35 each month. When I called the number listed for sittercity it took forever to actually get through to a person to speak about my account. When I was actually able to get in touch with someone, I was told that in the agreement it states that it will be a recurring payment and they will not issue refunds. So I lost $70 plus I never even found a sitter for my children. I do not recommend using sittercity.com.

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Sittercity C. – Sittercity Rep Over a year old

Hi Sarah, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.