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Sarah P.

Contributor Level

Total Points
84

1 Review by Sarah

  • LegalZoom

11/30/18

My mother created a will using LegalZoom. She died over two months ago, at which time I requested her will from LegalZoom, and still, over 60 days later, have received no legitimate will. When she passed, I called and spoke with a LegalZoom representative and requested a copy of my mom's will be e-mailed to me. I was told that it would be no problem and was asked to e-mail my request and attach a copy of my driver's license and her death certificate. I followed the instructions of this represntative and did as he requested, sending a copy of my personal driver's license and my mother's death certificate. I received a response that, upon review of the document, I was not named the executor of the will and that only that person could request the will. So, knowing that my mother had named her brother as executor, I asked that he request the will and send a copy of his driver's license and my mother's death certificate. After the initial request for a will at the end of September, now, the end of November, he has finally received an unsigned, undated will, with the representative stating that they "have no access to the signed document." What does that mean? Is there a signed document? And if so, who does have access to it? Any legal adviser would know that an unsigned will might as well be a piece of toilet paper. It has no legal legitimacy in any probate court. And this is after routinely waiting 2-3 weeks for responses to email requests, and after being told "2-3 days" several times on the phone over a nearly eight-week timespan. When my uncle complained to LegalZoom that they were not responding and not helping, they said that they had to review the document to make sure he was the executor. And then again a later excuse that it was very important for them to verify who they were sending the document to. It took them one day to determine that I was not named the executor, but weeks to confirm that my uncle was in fact named executor of the will. And to send him an unsigned and undated version. Thanks for making this process as absolutely painful and difficult as possible. Because it has almost been three months since my mother passed and we have not been able to access her will or even determine for certain that she had one, my sisters and I (all ages 21-30) are having to go through the process of having to appoint me the administratrix of my mom's estate, while we pay all of her expenses out-of-pocket. I have consulted a lawyer for legal advise, and if a will does eventually turn up somewhere, my sisters and I have to start the whole process over again. Thanks a lot, LegalZoom! Oh, and not to mention that this illegitimate business has a copy of my driver's license and all of the sensitive information in my mom's death certificate... and for what? I would understand needing that info to provide someone's will. But I don't understand requesting all of this personal info then sitting on it while not completing requests. What are you really in business for?

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LegalZoom S. – LegalZoom Rep

Hi Sarah, we are very sorry for your loss and the experience you've had. Please be advised that once LegalZoom creates the document, it's provided directly to the customer for execution (signing) and storage. We typically recommend that a copy is given to the executor to safe keeping as well. If you mother had the legal advantage plan, she may have also used the estate planning app to upload a copy into her cloud storage. We are happy to help in any way we can. Please feel free to reach out to a manager directly via help@legalzoom.com.

Sarah Has Earned 4 Votes

Sarah P.'s review of LegalZoom earned 4 Very Helpful votes

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