Sarah M.

My daughter bought 5 items from Shein. I was shocked to see they charge £12 for 'express' delivery, which actually means 3-7 days. Not exactly what I would call express. I refused to pay for express, so my daughter waited 8 days to receive the clothes (which is a long time when you're 13 and most online fashion retailers can manage 1-3 days). The clothes were 100% awful. Such bad quality, poor fit, very trashy indeed. So I returned them all, only to hear nothing more. When I eventually emailed Shein to find out what was going on with my return, they confirmed they'd already received the items. Obviously had no intention of refunding me unless I chased them! Then also charged me £6.50 just to return them and said the refund to my card would take UP TO 30 DAYS! This is after I've already had to chase just to get my money back. The customer support person agreed to charge only £3.50 as I am 'a valued customer'. Hah Hah. But no apology for the poor service or quality of garments. I am now still waiting to hear that my refund is being processed. They have gone very quiet. This is a very dishonest online retailer and I would not recommend purchasing anything from them.