Im with the training room currently on the beauty course. I was booked in on a spray tan course for the 1st Aug 18 however my 5 year old daughter is ill with a very bad water infection, so I had to cancel it short notice. I was told by the training room that I would have to pay another £50 to rebook and it was in the terms and conditions about late cancellations the lady also informed me it can't be changed. I feel this is riduclas I didn't know my child was going to be ill yet I am been penalised for it. The training room say it's because of the cost to them. I'd like to see the breakdown of the cost.
My other course is going well, however I work full time I have 3 children and attend the course on a Monday 9am - 7.30pm and Tues 9am - 5.30pm. You get told you have to attend 100% every session which is fine but the amount of work is unbelievable. I find it hard to juggle everything and the level 3 part of the course is so rushed.
When I rang about this course in Feb 2018 I paid my deposit for myself and my eldest daughter who attends the course. For 2 weeks after they rang everyday to see when I would be paying the remainder of the balance which was £4995 for us both. This was uncalled for as I told the lady when I would pay the remainder balance. I put a complaint in about their hard selling tactics. Apparently i made their customer service advisor cry and she had never had this before. I was also info4med that it was the computer system telling them to ring me on a daily basis! They rectified this by giving me and my daughter their "premium beauty package".
The course started on the 11 June18 in Manchester when at the course and speaking with the other students (11 of us in total) we found out we all had paid a different amount of money, most had only paid £1995 For the same course and some of the girls had recieved the loan for this for the same cost. This seems unfair, prices should be the same accross the board specially as we are all in the same place at the same time with the same tutor. Our tutor has had 2 annual leave holidays within our 12 week course which has caused a little friction as her teaching and the other tutors teaching are totally different. We also have a Turkish lady on the course who is really struggling. She was promised an interperator but still has not been given one. She was in tears this week for fear of failing the course due to not having the correct support. This is really bad practice.
We have still heard nothing from the careers team apart from an email saying who our careers advisor is and if we need her then to contact her ourselves. This is not what promised on the phone when booking the course.
We are nearly at the end of our course I have so much work to complete within a week and a half otherwise I will not be allowed yo take my exam. This course is extremely fast paced and heaven forbid your children get sick and you can't attend.
All in all training with the training room will leave you feeling stressed out of pocket and at a loss as what to do. The head office just state it's in the terms and conditions about missed sessions and payment fees they have no leway for unforseen circumstances, they just want your money.