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Sarah M.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since June 2020

  • Review

    1

  • First Reviews

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  • Thank Yous

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Review Distribution

1 Review by Sarah

6/22/20
• Updated review
Edit-June 24th. I just received emails saying they have issued refunds for both orders.
After no word from this company about my refund other than an auto generated reply on here, I am going to dispute charges with my credit card company. This is the worst experience I have EVER had with any company. To say that you are not responsible once the glasses leaves your facility is a disgrace. You are responsible! It's your company. They even blamed the delay on civil unrest in the country. I've heard it all. How is it I've had no problem receiving any other order online. -UPDATE-just chatted again with their customer service. Only automated responses. This is Fraud! I will be disputing these charges.
rayas5
Raya S. – GlassesUSA Rep
Dear Valued Customer,

We’re sorry to hear that you experienced delivery difficulties with your glasses orders. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.

Your refund is processing and the refund confirmation will be sent to you.

If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA
I would give no stars if able
6/20/20
• Previous review
I ordered 2 pairs of glasses over a month ago. Just got an email that they lost 1 pair. No word on the other. I am very disappointed. They are putting in a request for a refund. Not sure how long that will take.
rayas5
Raya S. – GlassesUSA Rep
Dear Valued Customer,

We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.

Your refund is processing and the refund confirmation will be sent to you shortly.

If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA

Sarah Has Earned 2 Votes

Sarah M.'s review of GlassesUSA earned 2 Very Helpful votes

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