Edit-June 24th. I just received emails saying they have issued refunds for both orders.
After no word from this company about my refund other than an auto generated reply on here, I am going to dispute charges with my credit card company. This is the worst experience I have EVER had with any company. To say that you are not responsible once the glasses leaves your facility is a disgrace. You are responsible! It's your company. They even blamed the delay on civil unrest in the country. I've heard it all. How is it I've had no problem receiving any other order online. -UPDATE-just chatted again with their customer service. Only automated responses. This is Fraud! I will be disputing these charges.
“I would give no stars if able”
• Previous review
I ordered 2 pairs of glasses over a month ago. Just got an email that they lost 1 pair. No word on the other. I am very disappointed. They are putting in a request for a refund. Not sure how long that will take.