Sarah M.

Just like most of the other reviews here, I've had a horrible experience with Laithwaites Wine. I placed an order on December 5th for a case of wine to be delivered to my sister as a Christmas present. They charged my card on Dec 6th, and generated a Fed Ex label with tracking number on Dec 9th. However, the case never shipped, nothing to track. I was given a delivery window of Dec 17-20, then moved to Dec 20-24. I have called the company 7 TIMES, only to be told repeatedly that the order would deliver by Dec 24th, even as late as Dec 23rd when Fed Ex still had no record of ever receiving the shipment. A second call on Dec 23rd told me that the problem was one bottle was on backorder, so that CS person said she subbed with another bottle and I'd get a new email with a new tracking number, and it would ship in 24 hours. Spoiler alert, it is now Dec 29th, no email, no new tracking number, and no one can explain why nothing has shipped. I've asked repeatedly for a Supervisor, only to be told they are all busy and I'd need to call back another time. Today I finally gave up, called back and cancelled my order and my membership. Supposedly I'll get an email within 24 hours confirming my cancellation (I'm not holding my breath), and a refund in 3-7 business days, but we'll see. After all of these issues, the best the company was ever willing to do was give me a $20 credit off my next case. CRAZY!