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sarah l.

1 Level 1 Contributor
  • 4 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Home & Garden, Finance

Member since June 2020

  • Reviews

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4 Reviews by sarah

1/21/21

I am honestly so utterly disgusted with BUPA, the way they have treated me and the absolute lies they have told me.
I am 49 and have been with BUPA for a large part of my life through private and company policies and chose to stay with them when moving from a company to private policy in April as they offered a continuation policy (apparently!)
I was quoted approx £80 per month and having had around 10 brain operations I thought was very reasonable. I was then asked if I had had any issues with my back such as arthritis and whilst I hadn't, I explained that I had fallen over on an icy travellator a few years ago and had 2 lots of injections in my back (which didn't work) and some physio but that there was no further treatment that I could have nor would be able to have (I had written proof of this) as I had been left with chronic pain and not a back condition.
Bupa do not cover treatment for Chronic Pain but despite this they loaded my premium by 150% from £80 per month to over £200 per month, purely because of my back pain and told me that it would not be reduced again at any point, even though they could see that I was not and could not claim anything for it and that it would increase further every year with age etc
I asked them to exclude my back if they were happier doing so, although I did not really see why it was necessary, but they refused, and despite there being recordings and written proof that the loadings were solely because of the fall and not my brain ops (the brain condition has now been cured), they then lied and started suggesting that it was to do with the brain ops after all to justify the huge increase. They also said that I was told it could be changed within the first 21 days of cover and they could have looked at excluding it, another lie as I was never told that.
I pointed out that they had already told me it was not to do with my brain and I asked for an explanation as to why the loading was so huge. They then told me they don't have to explain that to me and if I wasn't happy I could seek cover elsewhere, which will obviously leave me with no cover for anything that is considered pre existing, such as any treatment relating to my brain should I ever need it again.
This is only a snapshot of what has happened and the way that I have been treated by them but I can honestly say I have never been treated with such total indifference and lack of compassion by a company before.
They have absolutely stitched me up and taken an additional £1500 from me this year for something that they themselves admit they do not even cover.
I would urge you to go elsewhere for cover. My family are now cancelling their policies too and I will never ever recommend BUPA to anyone, indeed I would urge anyone looking for cover to take their business elsewhere.

Tip for consumers:
PLEASE THINK TWICE BEFORE USING THEM!

12/23/20

Absolutely disgusting company. I purchased an item from prasad1103 which was so fake, not even the same as the photo, awful quality, awful stitching and having purchased the item/make several times before I know exactly what the genuine item looks and feels like. I was forced to return it and wait for a refund which I did.
I then left negative feedback for the seller explaining the issues and ebay removed it without even telling me. Having asked them why they have decided that it was removed accidentally but surprise surprise they cannot reinstate it or let me resubmit feedback.
This is not the first time I have had issues with ebay and questioned them as to why they are turning a blind eye to dodgy sellers. Probably because this seller sells a lot and is therefore beneficial to them.
PLEASE PLEASE TAKE YOUR BUSINESS ELSEWHERE! THIS COMPANY JUST GETS WORSE AND WORSE!

11/5/20

Horrendous service from this company. Placed an order, queried NUMEROUS times that an item was listed as the wrong colour (brown jacket listed as stone and stone as brown) and was told several times that this was in fact 100% correct and I should order the stone if I wanted brown, only to be sent the incorrect item (surprise surprise) and told that I would have to return it or arrange a collection which would be attempted in a 12 hour window (this was done and they didn't turn up!) then wait up to 7 days to be processed and up to another 10 working days for a refund and then reorder the correct one. Refused to let me speak to a manager! What was I offered? 20% off which is what was offered when I placed the original order anyway! Also told me in writing there is no min order to get the 20% off but there is in fact a £4 delivery charge for anything under £35 so I've now got to either pay an additional delivery charge or order something else to increase the value. All because of their error
I'll def be avoiding this company in the future!

6/26/20

**UPDATE**

FOLLOWING ON FROM MY REVIEW I ORDERED A BLACKBERRY NIP ROSE MONTHS AGO. WHEN IT FINALLY ARRIVED IT HAD WILTED AND ALL OF THE BUDS HAD BEEN CUT OFF. HAVING NO JOY CONTACTING GARDENING EXPRESS AS THEY DON'T ANSWER, I PLANTED IT TO FIND THAT WHEN IT FINALLY STARTED TO GROW IT WAS A PINK MINIATURE ROSE (DEFINITELY NOT PURPLE) AND EACH FLOWER DIES 12 HOURS AFTER IT COMES OUT. SURPRISE SURPRISE MY MESSAGES CONTINUE TO GO UNANSWERED. THIS WAS FOR MY PARENT'S ANNIVERSARY AND WAS VERY EMBARRASSING.
THEY EVEN PUT AN ORDER SLIP IN WITH BLACKBERRY NIP TYPED ON IT! NEEDLESS TO SAY ITS NOW SHOWING AS OUT OF STOCK ON THEIR WEBSITE!
PLEASE DON'T BUY FROM THIS COMPANY. THEY ARE A DISGRACE!

IF I COULD GIVE THIS COMPANY A 0 RATING I WOULD.
I ORDERED A ROSE FOR A GIFT 3 WEEKS AGO, IT WAS SHOWING IN STOCK, APPARENTLY DELAYS WITH DELIVERY DUE TO COVID, EVEN THOUGH I'VE HAD NO DELAY WITH ANYTHING ELSE THAT I HAVE ORDERED.
3 WEEKS ON HOWEVER THE ITEM IS NOW SHOWING OUT OF STOCK, THEY WONT REFUND MY MONEY, WON'T TAKE CALLS, SEND AUTOMATED MESSAGES FOBBING ME OFF, TOLD ME I WOULD RECEIVE IT IN THE NEXT FEW DAYS AS IT WAS BEING PREPARED (EVEN THOUGH IT'S NOW OUT OF STOCK) BUT I STILL HAVEN'T RECEIVED IT.
PLEASE READ THESE REVIEWS AND TAKE YOUR BUSINESS ELSEWHERE. THEY ARE AN ABSOLUTELY AWFUL COMPANY, THEY KEEP YOUR MONEY AND DON'T DELIVER.

sarah Has Earned 2 Votes

Sarah L.'s review of eBay UK earned a Very Helpful vote

Sarah L.'s review of ASOS earned a Very Helpful vote

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