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Sarah L.

Contributor Level

Total Points
87
0
1

1 Review by Sarah

FreeShipping

  • FreeShipping

“Great customer service”
9/15/16

I had signed up for freeshipping.com because a purchase of mine qualified for rebate. I didn't realize that I had to complete a rebate form to get the shipping refunded and the charge for the monthly membership appeared on my credit card statement. I contacted customer service and was on the phone for 6 minutes after a reasonable wait for rep to pick up. She was polite and helped me complete the rebate info to get my shipping rebate AND cancelled my membership with refund of the recent charge all within 6 minutes.
Impressive really.

  • Comments (0)
  • 372K Views
Helpful  (7)
Thank you
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FreeShipping C. – FreeShipping Rep

Hi Sarah,

Thanks so much for coming here and sharing your positive experience! Although we would have loved to keep you on with us as a member, it’s good to know that our team helped you accomplish what you were looking to do. Thanks again for the kind words, we hope to reconnect with you in the future!

Sincerely,

The FreeShipping.com Team

Sarah Has Earned 7 Votes

Sarah L.'s review of FreeShipping earned 7 Very Helpful votes

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