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Sarah j.

Contributor Level

Total Points
84

1 Review by Sarah

  • Booking.com

3/8/17

I booked with booking.com due to the death of my husband I decided to cancel as it would have been too painful as it would have been our anniversary, as I didn't have the booking reference number, booking.com wouldn't let me cancel. The customer service over the phone was disgraceful, I explained my situation... and it was 3 months before the actual stay and it was refundable, yet I couldn't cancel unless I had the booking number, explained I didn't have it as my husband had booked it... but still nothing... so 3 months down the line I had the Payment taken out of my account, but the customer service was disposable and wouldn't wish my experience on anyone!

Sarah Has Earned 4 Votes

Sarah J.'s review of Booking.com earned 4 Very Helpful votes

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