I have been a VIP member for 2 years but everytime the VIP sales goes live and outfits are half price, my account suddenly gets 'locked' and my payment card that i use every time is mysteriously declined so that I cannot place orders. When I ring the Customer Services line im told that I have to wait 24 hours, then 48 hours... after waiting this time, the sale is over, the products are out of stock and my card and account are mysteriously unblocked! What a scam...