Sarah H.

On the face of the app and web-based platforms, BetterMe looks like a slick outfit, and might potentially be a good lifestyle management tool. However, their use of scamming techniques to recruit and keep new users is quickly sending their ratings through the floor. I came to BetterMe via a facebook ad, and a questionnaire that offered a one-off program for walking exercise based on the personal details I'd provided. The cost was US$9.99. However, as soon as I'd paid via PayPal, the confirmations showed me I'd been scammed! The one-off payment in fact signed me up to BetterMe's weekly subscription program, which I didn't want to be part of. Easy, they say, just contact us prior to 24 hours before the next billing period and we'll cancel it for you! Not that easy, in fact, as BetterMe is notorious for (a) not responding to unsubscribe requests; and (b) continuing to take subscription payments after they've told the customer the subscription has been cancelled. Many customers never even receive the plan they originally requested, let alone value for money from the unwanted subscription service. The only solution many scam-victims of BetterMe have found is to cancel the credit card / PayPal account through which the original payment was made and start from scratch - not very convenient and doesn't refund you any money already lost. A disgraceful company preying on the genuine wishes of customers to improve their health. (I am a member of the BetterMe is a Scam support group on facebook).