I purchased a gorgeous bag and the quality was truly equal to my authentic version. I cannot tell a difference, so I am very pleased! I really appreciated the attention to detail and value for money, as these replica bags still are not cheap, I didn't know what quite to expect. But after reading reviews and emailing them I took the plunge and now can't wait for my next order. As far as communication and customer service goes, it far exceeeded my expectations. Any time I would email them I would have a response later that day. They were super friendly and trustworthy too, sending preshipment photos as I requested. Thank you! :)