Absolutely the worst company I have ever done business with. My very first order I placed with them and I assure you will be my last. I ordered business cards two months a go and the first delivery they were crooked, and unusable. Zero quality control. I couldn't believe they let this package ship out! I emailed them and they assured me they would send out a replacement asap no charge. I thought, great! WRONG. Here we are 2 months later, still no replacement and every time I call I get the same run around- " We are working deligently on your product" Well my next time calling and the rep stated THEY HAVE BROKEN MACHINES AND CANNOT PRINT ANYTHING OUT! They are completely shut down and waiting on a part to come in but do not know when it will arrive! Umm... WHAT? How can you not know? Isn't your sole company purpose reliant on these machines?! And they are still accepting orders! I could not believe that they refused to tell me this from the very beginning or even let future customers know on their website. I have cancelled my order as I have no trust in this company and it's mindless customer service representatives.
Hello Sarah,
I want to apologize for the overall service you have experienced with our company and your most recent order. That is definitely not the type of service that we want to be known for, and we would like this opportunity to help turn this around. The order # you have provided here is invalid, so I will me sending you a private message requesting your order details.
I look forward to assisting you further!
Thank you,
Christine