My complaints are simple. If the price says $42.50 then I expect maybe $5 of additional fees but by the time I entered my payment information the price was $63.00. The site is just full of questionable and aggressive marketing tactics. As soon as you submit payment you are redirected to pages of other aggressive marketing schemes offering FREE cruises, magazines, etc. I was just expecting better from a company that is so widely recognizable and used by so many entertainers and organizations. I know better for next time I guess!