Member since November 2018
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The only reason I am giving Victoria's Secret to is because they're Sport leggings are hands-down the best I've ever tried. Other than that nearly everything else I have ever purchased from them has faded, got holes in them, or just plain fell apart despite the fact that I always wash on gentle or hand wash, and I never put anything in the dryer. I have panties that I have purchased from Frederick's of Hollywood over 10 years ago and they still are in great condition and I have panties that I purchased from Victoria's Secret a few months ago and they are completely falling apart. I don't even put them in the dryer.
Every single time I order online or shopping store I am told about all of the sales, discounts, reward cards, and etcetera. I am a student and I'm supposed to get 15% off my purchase. I also have the credit card and get regular reward cards and used to get free panties but they quit sending those to everyone. I have never once in my entire history of shopping with Victoria's Secret had a smooth checkout experience whether it be in store or online. There's always a problem with using a reward card or getting a reward card or using a discount. They should not advertise things if they are not going to let you use them. I leave frustrated every single time I go in a store place an order. This is part of the reason why the lines are so long they always have all of these things going on and can never figure out what the customers are and aren't allowed to use together. They're so sheets are completely overworked. I know this because I used to work there and it was the worst experience of my life. They are always understaffed and running around like crazy never knowing what they should be doing. There are always too many sales and not enough time for them to go over the sales so they're always uninformed and never know what's going on. Often I leave realizing that they forgot to apply discount or put in a reward card or free gift that I was supposed to get. They never know what their stock is or what their sales are or basically what is going on in the store they work in. My last experience shopping inside of the store went something like this:
The entire store was a mess and I was unable to find anything. Waited a long time to get a fitting room and once I did I realize one of the things I had grabbed ran small. I waited over half an hour for an associate finally come help me. I then waited another half an hour after she disappeared in the store to come back to me. I was told that somebody could bring me out on the mobile POS but there was nobody to be found so I waited in line for just as long as I did in the fitting room. By the time I got to the register the item out of school. I could order online was not available so I decided just to take the one I had my hand even though it wasn't the one I wanted. Victoria's Secret was having a bra and Sport pants set for $50 promotion. When she rang up the bra and Sport pants though, they weren't ringing up correctly and she didn't know what to do so I did not get to purchase the items. I waited all that time in the fitting room and in line for nothing. I left that with other items I was going to purchase and decided to just order online. Upon ordering online they did not have the items I found in the store that I wanted either and I was unable to use my student discount online or in-store. I finally got my shipment but they left out my reward card. I am done with Victoria's Secret at this point.
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Sarah F.'s review
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