I felt compelled to leave a review because my heart sank as soon as a read negative reviews after I had placed my first order. I think this company is a small operation and they're trying their best. My experience: I placed an order for 4 throw pillows, I only had one delivered. I was really worried that I wouldn't get the other 3 because the order said it was fulfilled. I contacted customer service and they sent me my other 3 as well as refunded me $15 from a coupon I forgot to use. Did they get it right the first time? No. Did it take a few days to get a response? Yes. But in the end they corrected their error and I'm a happy customer. Also, the pillows I ordered are beautiful. I'm not affiliated with this company, just wanted to share my experience because they've gotten a lot of hate.