sarah f.

It kept saying free shipping until I clicked check out, then shipping was $14. Had to do it over 10 times before it worked.

I am so angered by this. I have been dealing with a refund from JustFab for 18 months now. 18 months ago, I got a confirmation of a refund I was making. I was to be getting 3 cheques: $153, $145.50, and $119.85. The girl sent me a confirmation and said it would take 10-12 weeks just to issue the cheque, then mailing time after that. I wasn't happy with it, but what can you do. At least I was getting my money back, right? Wrong. 11 weeks later, I called to ask them about the status of my cheques. The lady on the phone told me it can take up to 12 weeks, and promised it would be done in the next week. Fast forward a month, I call them again after not receiving a cheque. They say they need to check with the back office, which is "closed" (It's always closed, I've called about 50 times after this, and they always use the same line). They say that they'll leave an email with the "back office", and they'll call me within 24 hours with an update. 3 days later I have no update, so I call them again. This time I get serious and ask for a supervisor. The supervisor says he needs to contact back office and he will call me within 24 hours. I gave him a rant about how this happened 3 days ago and I never received a call. He promised he would. He didn't. A few more months later (6 months after my refund confirmation), I receive a cheque for $153. Excellent. I cash it and wait for the remaining 2 cheques. Two months later, nothing. I call them again. I get the same robotic comments about back office, 24 hours. No call. A month later I call again. This time they have answers. The cheques have been processed and just need to be mailed. A month later, I still haven't received the cheques, so I call again. This new supervisor tells me the last supervisor made an error, and that the cheques were never processed. He needs to email back office, which is currently closed, and call me back within 24 hours. 24 hours later no call. Fast forward months and numerous calls with no real answers until today. Today's supervisor tells me that my $145.50 and $119.85 cheques aren't coming. She tells me it's actually supposed to only be $159 left on one remaining cheque, and that all of the 10+ previous supervisors I had spoke to were wrong. She tells me that even though all 10+ supervisors had confirmed for me time and time again the $ amount of the cheques (because I was scared they would scam me one day and pretend they don't owe me as much as they do) were all wrong, even though they kept confirming the same numbers. She said she saw nothing in my case notes that corroborated my story.

They she had the balls to tell me that there was an error made in the processing of the (erroneous) $159 cheque and they would need to start the entire process again. It would take 10-12 weeks. I asked for this supervisor's manager, and she quoted me a 1 minute wait 25 minutes ago. I've been on hold for 25 times longer than she estimated, and I'm almost willing to bet my life savings that they're gonna let me hold for a bit longer, and then hang up the line. It wouldn't be the first time JustFab did that to me.