Sarah D.

Do not order from J Crew online. You might never see your order.

I placed an order on November 27th with the delivery date set for December 7th or earlier. I was charged about $200 on my card and received a confirmation email of the order. The confirmation order email said that I would be receiving a shipping email shortly after. After 2 weeks, I never received a shipping email and it is now December 10th and my order is still nowhere to be found. I called last Wednesday, December 5th and a customer service rep was very condescending towards me. He made me feel like I was being crazy and dumb for calling to ask about my order. He said it would still arrive by Friday, December 7th (2 days away with no shipping confirmation still). I waited and it didn't come. Today, I have been on the phone/on hold for over 2 hours. The first time I waited for 45 minutes to speak with a girl who told me that she was being told to tell every customer that our orders would arrive in 2-3 business days. I explained that I would be going out of town at the end of the week for a few weeks and that if my order didn't actually arrive in this time then I needed a refund. She said she didn't really know when it would come but she would connect me with a department that actually tracks orders. I waited again for 5 minutes and then I was hung up on!
I called back and I have been on hold for 50 minutes now. I have also sent 4 emails over the last week to J Crew customer service and have not heard anything back.

This is absolutely atrocious service from the people I am speaking with on the phone and also J Crew itself. If you tell customers to order something and that they will have it by a certain date, then make sure they get it by that date. If issues come up (because issues do come up sometimes), then at least email me and let me know what is going on instead of making me spend hours trying to figure out what is going on with my order.