I have made many purchases from the Dollskill.com website and each time it shipped quickly and the items were exactly as described. I have not yet had to do a return. I have had to contact customer service as my last purchase Canada Post mistakenly returned without even delivering. Customer service was beyond helpful and took the issue seriously and helped me make sure I got my purchase. It was an extra wait but with staff being so helpful i was not worried that I would get the item. Staff answered quickly each time I reached out through the process. Thank you and will purchase again!