Sarah C.

Unfortunately I never received my order from Fashion Nova! Not sure if it's Fashion Nova or the courier that they use, but tracking info shows that delivery wasn't even attempted properly and they have sent my order back to the warehouse without notifying me. I had to email Fashion Nova and reach out directly to the courier company before I got told that my parcel is on its away back to FashionNova's warehouse.

I don't think delivery was even properly attempted because I live in a gated apartment building and the courier has to dial my unit number for them to enter the gate, and it's linked to my mobile phone so whenever there's a delivery I get a call on my phone. I got zero calls for the security gate during the period FashionNova was supposed to deliver my parcel.

Fashion Nova won't provide a refund, neither will they cover re-shipping fee, even though I provided a full and accurate shipping address, so I really should have gotten my order. Very disappointing that this has to be my first shopping experience with FashionNova.