Sarah C.

I placed an order for almost 1k in product and put my old billing address in (my mistake). I was contacted within 24 hours asking to confirm/update. I called back and spoke to a rep on the phone and updated the billing address and she confirmed the order went through, we walked through which items would be gifted and what the gift note would say. I received an email confirming this and when the products would be delivered.

Now when I look at my account it states that the order is canceled. When I called today the first man I spoke to was very sweet and couldn't believe how my order was canceled. He passed me up to his manager who was extremely rude and has out of date policies on how to manage a situation. At the end of the call, he said he could do was to place an order for me, which I can do myself. There was nothing offered to apologize for this experience. If he offered free expedited shipping I would have been happy. The point of having customer service is to help solve problems and make sure the customer is happy so they come back to shop with you. I will never shop here again due to the phone call I had today.