We ordered 2 HooverBoards in August both were damaged which cost 50.00 to send back one was sent back, the other still has not returned which this is December. I am not sure how a company could be so dishonest and stay in business, we r now disputed charges on our credit card: I have ordered many things online and Never had any problems the company has sent me e-mails that it is on its way, well its been 4 months. Pleas dont ordered from Trifecta.