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2 Reviews by sarah

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Undoubtedly some of the fault lies with me but I recently got charged $550 for a holiday I did not even know I had booked! I apparently booked a cruise nearly a year earlier than it departed. I never received a confirmation, never received any reminders, I never even got information about when/where to join the boat! Yet two days before I was due to go I was charged $550. Neither Agoda or the company (Maya Cruises in Halong Bay) would offer any amount of refund or vouchers to use at another time. I just feel this is all very unethical. I will no longer use Agoda or indeed any of these booking companies.


Please please do not use this company. After this review some poor employee of this scam of a company will probably reply saying email me and I can help. They constantly offer to provide assistance but when you actually ask for it they just come up with a load of excuses for losing your parcel. There is no phone call for this company and they refuse to give you details of their head office. STAY AWAY - DO NOT USE UNDER ANY CIRCUMSTANCE

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