Sarah c.

I ordered two sets of extensions on the 6th of September at a cost of £187, ready for my hair appointment the following weekend. I selected the next day delivery option which would mean I'd receive on the 7th or 8th September. They never came. Then I was told they were made to order which was not stated on the website, so I would have to wait 3-5 days until they are complete before they are sent. I received an email on the 9th to say my order was complete and was being shipped next day delivery between the 9th and 11th of September and that I Would receive an email when they were actually out for delivery. I never received an email. Up until now communication was okay, I managed to get through to them on and off through live chat on the website but as the days went on they failed to reply. I have sent numerous emails and tried to talk through chat and it seems as though now I am blocked. I contacted the courier that they told me my item was sent by and, shock! They haven't had a parcel go through them from this company to me at all. Never even heard of the company. My emails are now being thrown back undelivered and live chat is now unavailable through the website. I have no way of contacting this shower of a company apart from 3 blocked email addresses. AVOID AT ALL COSTS!