I just literally paid for a quote to be told the transaction was declined. I have verified the money left my account! You can see the 2 x transactions in my screenshot below listed as "Writing Services" I have emailed them and am waiting for an urgent response. For some reason the live chat function does not work on their website.
Interesting!
I'll be reporting them to the financial ombudsman if I do not recieve a response or refund.
Most disappointed.
Dear Sarah,
We are very sorry that your experience with us was not as lovely as we have hoped. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. We will do our best never to let the same situation happen again. We are more than willing to help resolve the issue and for us to do so, kindly provide us with more details about the situation or an order number so we can further review the case and attend to it accordingly. We look forward to hearing from you again.