One of my least favorite duties of my job is warehousing, staging, pricing, and executing the sale/auction of item. It is chaotic, frustrating, and a lot of work! CTBids is very organized and they safely control every process. You win a bid, next day you get an email telling you how to pay. Once payment is made, you receive an email asking you to schedule a pickup time. Then you get an email letting you know the address. Everytime I have contacted the auction representative to ask a question, the exchange came with a quick, personable reply. I have had 3 different pickups so far and all were smooth. The only negative part to their process I have found is the auction will extend if a bidding war is in progress. You MUST be watching when time is running out and be prepared to up your bid even after the clock hits 0.
Overall this is fun site, run by pros.