Sarah B.

I was prepared to purchase a more than $3,500 order from net-a-porter for my potential wedding dress. I was told that I needed to provide a credit card transaction number in order to process my order. I received poor customer service when I called to question why I needed to provide a transaction code from my credit card company. The customer service representative did not offer any alternative to verify my payment despite my CC already being charged. I had to call net-a-porter back and conference call in a CC representative for them to explain they did not provide a transaction code. Only then was I told that net-a-porter could deposit a less than $1 amount in my CC account as an alternative. It took several days for that deposit to appear. I had to call the company back again -- at this point I had called the company three times in order for them to charge me. The order was finally confirmed -- but THEN I was emailed a generic email saying that there had been an error and the order was no longer available in my size. This was not an error - they had clearly SOLD the dress that I had purchased. Hands down the WORST customer service I've ever experienced from an online company.