When you order shoes, you expect them to ship. When you order multiple pairs of shoes, you expect all pairs of shoes to ship together. That was my initial assumption, anyway. However, that did not happen. Instead, my sandals shipped while for some reason my other 2 pairs of shoes are just sitting in a warehouse. The money for said shoes was refunded to my card, and I became confused. Usually, when money is refunded, that means the items for which the money is refunded are unavailable. So, with that logic, I reached out to customer support. I was polite, I was respectful, and I asked about my other shoes as well as the refund to my card. Lyza, or however you spell her name was extremely rude and terse with me. I stated I was an essential employee who is on my feet all day and looking forward to these shoes that were recommended to me by a friend and her response was, "Just as I told you, your shoes are in a warehouse and will ship soon. We are still within our time limit of shipping 4-7 business days." I've never bought a pair of Adidas in my life because I always thought they were inferior to other brands, and I think I am going to hang onto that belief from here on out and never do business with Adidas again as their customer support lacks the ability to be professional, especially when a $#*!ty attitude wasn't warranted.
UPDATE: I decided to just cancel my order for the other 2 pairs of shoes because I really didn't want to deal with the headache anymore. When you connect to the chat, they ask for your order number, but once you connect to a representative they ask for that information again. I told the man I already input that information prior to connecting. He said that he can't see what I put in prior, and I said, "wow, that's kind of moronic." He then said, "I don't appreciate you calling us names," and then proceeded to disconnect the chat. Like, WHAT? I called the SYSTEM moronic, not YOU. He's a moron now, though... I reconnected to someone else and asked to cancel the order. She said they can't do that because my shoes are sitting in the warehouse waiting to be shipped. I said, yeah, that's the point. They're still there, not at my house, and while they're still there I would like to cancel my order so that they stay there. She said no. When they ship, my card will be charged. So, I said that I would just pull all of the money off of my card the next day then so that they don't ship. As soon as I disconnected from our chat my card was charged for the shoes and I received an email that they were shipped.
I am not very happy with Adidas, and I don't think I will ever give them my business again. I really didn't want the shoes anymore, I just wanted to cancel the order so I could get shoes elsewhere. This who experience left a sour taste in my mouth, but I guess the silver lining here is that if you REALLY want your shoes and they're stalling on shipping, just tell them that you're cancelling the order and will take all of the funds out of your account so they can't charge you because, apparently, that seems to light a fire under their a** and suddenly your shoes are shipped.